Information controller
Your Nature Guide CR, primarily operating in Uvita, Bahía Ballena, Costa Rica, is responsible for information received through this website and its official contact channels.
For privacy matters, email [email protected]. No legal entity name or registration number is published until confirmed by the owner.
Information we may collect
We collect only information you provide voluntarily or that is necessary to operate the website.
- Name and contact details, including email and phone or WhatsApp number.
- Tour of interest, dates, group size and message content.
- Information needed to answer questions or coordinate an experience.
- Basic technical data, such as visited pages and interaction events, only when analytics is configured and you have consented.
How we use information
- Answer questions and follow up on requests.
- Provide availability, current rates and tour conditions.
- Coordinate bookings, changes, cancellations and logistics.
- Operate, protect and improve the website and browsing experience.
- Meet legal obligations where applicable.
Consent and responsible use
When you contact us, we use your information to address the request you initiated. Optional technology such as Google Analytics remains disabled until you expressly consent.
We do not automatically enroll inquiries in marketing subscriptions.
WhatsApp and external providers
If you contact us through WhatsApp, your interaction is also subject to that provider's terms and policies.
We may use providers needed for hosting, email, communications or analytics and share only information reasonably necessary for those functions. Google Analytics loads only when a valid identifier is configured and the visitor accepts analytics.
Retention and security
We retain information as long as necessary to answer an inquiry, coordinate or maintain the customer relationship, and meet legal obligations where applicable.
We use reasonable safeguards, but no Internet-connected communication or storage system can guarantee absolute security.
Your rights
Costa Rica's Law No. 8968 protects informational self-determination and personal data. You may request access, updating, correction or deletion where applicable.
Send requests to [email protected] with enough information to identify the communication or data involved.
Policy updates
We may update this policy when our services, providers or legal requirements change. The date shown above identifies the current version.