Before your experience
Frequently asked questions
Quick answers to help you plan your nature experience in Costa Rica.
How can I book a tour?
At this time, bookings and payments are not completed directly on the website. Contact us via WhatsApp at +506 8536-3954 or email [email protected] to check availability, receive the current rate and coordinate your booking. Changes and cancellations are also handled through these official channels.
Can you arrange other tours or a custom journey across Costa Rica?
Yes. We can design additional nature activities, regional itineraries, or multi-day journeys and expeditions across Costa Rica around your interests, dates, pace and group. Every proposal is subject to guide, service, admission, lodging and transportation availability, as well as seasonal and access conditions. We provide an individual quotation, and submitting a request does not constitute a confirmed booking.
How far in advance can I book a tour?
You can book up to 6 months in advance. We recommend coordinating early to confirm guide and language availability.
What is the cancellation policy?
A 100% refund applies when cancelling at least 24 hours in advance. Corcovado retains 50% for advance costs. A no-show without a justified weather- or health-related reason is charged in full.
What happens if weather conditions cancel the tour?
If the guide determines that conditions are unsafe, 100% of the reservation payment will be refunded.
Is transportation included?
Transportation is not included, but private transportation to or from your hotel can be arranged in advance.
Which languages are available?
Tours can be coordinated in Spanish, English or German depending on guide-team availability. Confirm your language before booking.
Are entrance fees included?
Yes. The applicable entrance fees are included in every tour offered.
Are all tours completely private?
Marino Ballena, Sierpe, Hacienda Barú and the night tour are private. At Sirena, your guide and trail walks are exclusive to your group, although you may encounter other visitors while exploring. Boat transportation can be arranged privately or shared with other groups. Accommodation is always shared because Sirena Station does not offer private rooms.
Why are rates provided directly?
Rates may vary by season and the conditions of each experience. Contact us for the current price.
Should I report any special conditions?
There is no general restriction, but please share any medical condition, mobility need or special requirement in advance.
What age qualifies for a child rate?
The child rate applies from ages 3 to 12. Children under 3 join free of charge only at Marino Ballena and Hacienda Barú, with prior coordination.
What is Costa Rica's National Insurance Institute (INS)?
Costa Rica's National Insurance Institute (INS) is the institution that issues the company's civil liability insurance policy. We use both its full name and acronym so the information remains clear for national and international visitors.
What does civil liability insurance cover?
Civil liability insurance provides protection against third-party claims for damage or injury related to the provision of the service, according to the coverage purchased. Its application is always subject to the limits, conditions and exclusions established in the policy. You may request specific information through our official contact channels before booking.